At Blackwell Apparel, we offer a clear and customer-friendly return and exchange policy to ensure transparency and trust, in line with Google Merchant Center requirements.
Return Policy (30 Days)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
● Items must be unopened, unused, and in original packaging, or
● Items must be unused and in the same condition as received
● Original tags must be attached
● Proof of purchase is required
To start a return, please contact us at:
Email: contact@blackwellapparel.co.uk
Please note that all returns must be approved first. Items sent back without prior return approval will not be accepted.
Return Address
All approved returns must be sent to the following address:
20 Earlsbury Gardens, Birmingham, B20 3AF, United Kingdom
Return Method
Your option to send us your return: By Mail
How Can You Get Your Return Shipping Label?
Defective Product:
● Download and print the return shipping label provided by us
Customer Remorse:
● Return shipping is the customer’s responsibility
Return Shipping Label
Defective or Incorrect Item:
● A return shipping label will be provided
● Shipping cost: £0.00 (Free)
● Restocking fee: £0.00
Customer Remorse (Change of Mind):
● Return shipping cost is customer’s responsibility
● Customer bears the actual return shipping cost
● Restocking fee: £0.00
Sale items and gift cards are non-returnable.
Damaged or Defective Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
For defective products:
● Return shipping is fully free
● No restocking fees apply
Exchanges
The fastest way to get the correct item is to return the original product (once approved) and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
● Refunds are issued to the original payment method
● Processing time: up to 10 business days
● Banks or card providers may require additional time to post the refund
If more than 15 business days have passed since your return was approved, please contact us at contact@blackwellapparel.co.uk.
Contact Us
Blackwell Apparel is operated by Blackwell Apparel LTD
Company No: 16929683
Phone: +44 7466 112323
Email: contact@blackwellapparel.co.uk
Business Address: 20 Earlsbury Gardens, Handsworth, Birmingham B20 3AF, United Kingdom
Business Hours: Monday – Friday (9:00 AM – 6:00 PM)
Order Cut-Off Time: 6:00 PM